AU Tech Support Voice – International Voice Process

AU Tech Support Voice – International BPO

Job Title

Customer Support Executive – AU Tech Support Voice

Process

Australian (AU) International Voice Process

Experience

Minimum 6 Months

Age Limit

Maximum 35 Years

Location

Prism Towers, Mindspace, Malad/Goregaon West, Mumbai

Work Mode

Work from Office

CTC

Up to ₹6 LPA

Cab Facility

Provided

Job Overview

We are hiring Customer Support Executives for an Australian Technical Support Voice Process at Prism Towers, Mumbai.

Candidates must have a minimum of 6 months of international voice process experience, specifically with a recognized BPO company. Experience gained in non-BPO companies will not be considered.

The ideal candidate should have excellent English communication skills, customer-handling abilities and a willingness to work in an international voice process.

Key Responsibilities

Handle customer calls for the Australian technical support process.

Assist customers with technical queries and provide appropriate solutions.

Understand customer concerns and resolve issues professionally.

Maintain high standards of customer service and communication.

Follow process guidelines and quality standards.

Escalate complex technical issues to the appropriate team.

Maintain accurate records of customer interactions.

Meet daily performance, productivity and quality targets.

Eligibility Criteria

Minimum 6 months of international voice process experience is mandatory.

Candidates must have worked with a BPO company. Only valid BPO experience will be considered.

Experience in an international voice process is compulsory.

Maximum age

35 years.

Excellent spoken English and communication skills.

Good customer-handling and problem-solving abilities.

Basic technical knowledge or troubleshooting experience is preferred.

Candidates must be comfortable working from the office in Mumbai.

Willingness to work in rotational shifts as per process requirements.

Salary Structure

Maximum CTC

₹6 LPA

In-hand Salary

Approximately ₹39,400 per month.

During Training

Approximately ₹41,900 per month, including training allowance.

Post Training

Approximately ₹44,400 per month, including variable pay.

Additional variable pay

Up to ₹9,000 per month, as per eligibility and performance.

Salary is subject to the company's compensation structure.

Interview Process

All interview rounds will be conducted virtually.

HR Round

VNA (Voice and Communication Assessment)

Operations Round

VNA Verification Requirements

The VNA assessment will be conducted virtually.

Only a physical Aadhaar card will be accepted as proof of identity.

The Aadhaar card must have a clear, current photograph.

Dark or outdated photographs will not be accepted.

Candidates should keep their Aadhaar card ready for verification.

Job Location

Prism Towers, Mindspace, Mumbai – 400104

Behind Hypercity, near the Teleperformance building, in the Malad/Goregaon West area

How to Apply

Interested candidates who meet the eligibility criteria can apply for this position.

Important: Only candidates with at least 6 months of valid international voice process experience in a BPO company will be considered. Candidates must be comfortable with the work location and self-managed transportation.

Pay

Up to ₹600,000.00 per year

Application Question(s)

Please confirm you are under 35 years old and you have a minimum of 6 months of experience in the International Voice Process.

Education

Bachelor's (Required)

Work Location

In person