Service Coordinator / Senior Service Coordinator

Key Responsibilities

• Plan, schedule, and track daily activities and client visits of Service Technicians/Engineers.
• Coordinate with Service Technicians to ensure timely completion of client visits.
• Act as the first point of contact for clients and coordinate their service requirements with the concerned technicians.
• Coordinate travel and other logistics for Service Technicians/Engineers.
• Coordinate spare parts requirements with clients, Service Technicians, and manufacturers.
• Manage the complete spare parts process from client inquiry to shipment and delivery.
• Maintain and monitor in-house spare parts inventory.
• Prepare and send service offers and Proforma Invoices (PI) to clients for advance payments.
• Coordinate with the Accounts Department for payment follow-ups and service technicians' travel advances.
• Support the Service Head in improving service coordination and office processes.
• Coordinate with the Service Head for Service Technician performance reviews.

Desired Candidate Profile

• 3–7 years of relevant experience in service coordination or a similar role.
• Graduate / Degree / Diploma holder.
• Strong planning and organizational skills.
• Good customer service and communication skills.
• Ability to coordinate and manage a team of Technical Service Engineers.
• Good knowledge of calendar/schedule management.
• Knowledge of import and export will be an added advantage.
• Ability to handle multiple tasks and make quick, practical decisions.
• Good coordination skills with clients, technicians, manufacturers, and internal departments.
• Ability to work effectively in a team-oriented environment.

Pay

₹20,000.00 - ₹35,000.00 per month

Work Location

In person