Customer Care Executive

Job Description – SMR / CRE (Workshop)

Position

SMR / Customer Care Executive

Industry

Automobile / Workshop

Key Responsibilities

Handle customer calls and service-related queries.

Make regular SMR (Service Reminder) calls to customers.

Schedule service appointments and follow up with customers.

Inform customers about upcoming service requirements.

Handle customer complaints and coordinate with the workshop team for resolution.

Maintain customer records and call reports in DMS/CRM.

Follow up with customers after service and ensure satisfaction.

Coordinate with Service Advisors for customer requirements.

Achieve monthly calling, appointment and retention targets.

Requirements

1–3 years of experience in Automobile CRM/SMR/Customer Care preferred.

Good communication skills in Hindi & English.

Basic computer and DMS/CRM knowledge.

Good customer handling and follow-up skills.

Automobile workshop experience will be preferred.

Pay

₹20,000.00 - ₹30,000.00 per month

Work Location

In person