Service Coordinator

Job Summary

We are looking for a proactive and organized Service Coordinator to manage customer service requests, assign field service engineers, and ensure timely resolution of complaints. The role requires strong coordination skills, technical understanding, and the ability to maintain accurate service records.

Key Responsibilities

Receive and log customer complaints/service requests (calls, emails, portals)

Analyze issues and assign service engineers based on location, urgency, and expertise

Coordinate with field engineers for timely visit and resolution

Track complaint status and ensure closure within defined timelines

Maintain detailed service records, reports, and history logs

Follow up with customers to ensure satisfaction after service completion

Prepare MIS reports (daily/weekly/monthly service status)

Coordinate for spare parts availability with stores and procurement teams

Escalate critical issues to management when required

Maintain proper documentation for warranty and service contracts

Required Skills

Strong coordination and communication skills

Ability to handle multiple service requests simultaneously

Basic technical understanding of transformers / servo stabilizers / electrical systems

Proficiency in MS Excel and reporting tools

Problem-solving and customer-handling ability

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person