EL
Customer Service Assistant
Electrovision & Solutions · Delhi
Pay₹20,000–30,000a month, as listed
WhereDelhi
TypeFull time
Posted26 Sep16 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list6 named
Microsoft WordMicrosoft ExcelMicrosoft OfficeMaster's degreeBachelor's degreeCommunication skills
About this job
Customer Service Assistant
- Location
- Delhi
- Experience
- Fresher – 1 Year
- Employment Type
- Full-Time
Job Responsibilities
- Handle customer inquiries through phone, email, and WhatsApp.
- Coordinate with customers regarding orders, deliveries, installations, and service requests.
- Register and follow up on customer complaints and service tickets.
- Coordinate with the technical/service team for timely issue resolution.
- Maintain customer records, service reports, and follow-up status.
- Coordinate deliveries and logistics and maintain related documentation.
- Follow up with customers regarding pending requirements, payments, and feedback.
- Ensure regular communication with customers and provide timely updates.
- Maintain good customer relationships and ensure customer satisfaction.
Requirements
- Good communication and interpersonal skills.
- Basic knowledge of MS Excel, MS Word, and email.
- Ability to coordinate effectively with customers and internal teams.
- Good follow-up and problem-solving skills.
- Key Skills
- Customer Handling | Follow-up | Coordination | Communication | MS Office | Email & WhatsApp Handling
- Pay
- ₹20,000.00 - ₹30,000.00 per month
- Work Location
- In person
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