Customer Care Executive – UK Voice Process

Experience

Freshers

Work Details

Process

UK Voice Process – Customer Support

Shift

1:30 PM – 10:30 PM

Process Type

Support only – No Sales

Cab Facility

Available within 5 km of the office

Interview

Face-to-face at Kochi

Job Summary

The Customer Care Executive will handle customer enquiries, billing-related queries and account-related requests for UK-based residents through telephone and email.

Key Responsibilities

Handle telephone and email enquiries from residents.

Resolve customer questions and billing queries through phone and email.

Manage residential debts and negotiate suitable repayment plans.

Generate and issue utility usage bills as required.

Set up new customer accounts following site activation and tenancy changes.

Process Introduction Letters, Welcome Packs and Direct Debit mandates.

Process bank transfer payments into customer accounts.

Resolve customer and supplier queries and disputes professionally.

Maintain accurate customer account information and records.

Preferred Profile

Graduate in any discipline.

Freshers and experienced candidates can apply.

Excellent English communication skills, both verbal and written.

Strong telephone etiquette and customer-handling skills.

Ability to handle customer enquiries and resolve queries effectively.

Experience in client/customer account management is an advantage.

Good presentation and interpersonal skills.

Strong attention to detail and ability to maintain accurate records.

Ability to handle queries, disputes and payment-related matters professionally.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person