Administrator (Support & Operations)
HCLTech · Lucknow
PayPay not listed
WhereLucknowUttar Pradesh
TypeFull time
Posted23 Sep32 days ago, via SimplyHired
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Good spoken and written English expected
No vehicle or licence needed
About this job
Administrator (Support & Operations)
Lucknow, Uttar Pradesh
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
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