Tele Caller Executive

Telecaller Executive

Company

Shree Ji Steel Private Limited

Location

Sector V, Salt Lake, Kolkata – On-site

Employment Type

Full-Time | Permanent

Salary

₹12,000 – ₹16,000 per month + Performance-Based Incentives

Experience

1–2 Years

Qualification

Graduate Preferred

Working Hours

Monday to Friday

11:00 AM – 8:00 PM

Saturday

11:00 AM – 6:30 PM

About Shree Ji Steel

Shree Ji Steel Private Limited is a rapidly growing company in the iron and steel industry, engaged in the manufacturing, trading, and export of high-quality steel products.

We serve customers across India and focus on quality, competitive pricing, customer satisfaction, transparent business practices, and long-term B2B relationships.

We are looking for an energetic and target-oriented Telecaller Executive to support our sales team through outbound calling, lead generation, prospect identification, initial customer communication, and lead qualification.

Job Summary

The Telecaller Executive will be responsible for contacting prospective customers, introducing the company and its product range, understanding basic customer requirements, qualifying potential business opportunities, and forwarding genuine leads to the concerned Sales Executive.

The candidate will act as one of the first points of contact between Shree Ji Steel and potential customers and will play an important role in generating new sales opportunities.

Key Responsibilities

Lead Generation

Make outbound calls to potential customers using company databases, online sources, and assigned lead lists.

Identify companies, businesses, contractors, dealers, and decision-makers who may have requirements for steel products.

Generate new business leads through telecalling and other assigned lead-generation activities.

Introduce Shree Ji Steel and its product range professionally to prospective customers.

Identify potential customers based on their industry, business type, location, and requirements.

Maintain a consistent daily calling and lead-generation activity.

Lead Qualification

Understand the customer's basic requirement during the initial conversation.

Collect relevant information such as

Product required

Size / specification

Approximate quantity

Application / project requirement

Delivery location

Expected purchase timeline

Company name

Contact person

Designation

Contact details

Identify whether the prospect has a genuine or potential business requirement.

Categorize leads according to quality, requirement, and potential.

Forward qualified leads to the concerned Sales Executive / Business Development Team.

Initial Customer Communication

Clearly explain the company's profile, product categories, and business capabilities.

Communicate professionally with prospective customers over the phone.

Understand customer requirements through effective questioning and active listening.

Answer basic questions about the company and product range.

Create initial customer interest and identify potential business opportunities.

Do not make unauthorized commitments regarding pricing, delivery, credit terms, or product availability.

Escalate technical, pricing, commercial, or detailed product queries to the appropriate sales team.

Sales Team Coordination

Share qualified leads and complete customer requirement details with the concerned Sales Executive.

Ensure that customer information is accurate and complete before transferring the lead.

Coordinate internally regarding newly generated leads and lead allocation.

Inform the sales team about important information received from prospects.

Maintain proper lead ownership and avoid duplicate lead entries.

Follow the company's lead-transfer process.

CRM & Daily Reporting

Maintain accurate records of calls, prospects, requirements, and lead status in the company's CRM/software.

Update daily calling and lead-generation activities on time.

Maintain an organized database of potential customers and decision-makers.

Prepare daily and weekly calling and lead-generation reports.

Track

Total calls made

Connected calls

Unconnected calls

Interested prospects

Qualified leads

Leads transferred to Sales

Ensure that all customer information is entered accurately into the CRM/system.

What This Role Does NOT Include

The Telecaller Executive will primarily focus on lead generation and lead qualification.

Required Skills

Excellent verbal communication skills in English, Hindi, and Bengali.

Good listening, questioning, and customer-interaction skills.

Ability to identify genuine business opportunities.

Strong convincing and interpersonal skills.

Professional telephone etiquette.

Comfortable making a high volume of outbound calls.

Good data-entry and documentation skills.

Basic knowledge of MS Excel, MS Word, CRM, and calling software.

Good coordination and follow-up skills.

Ability to accurately record customer requirements.

Target-oriented approach with a positive attitude.

Ability to work independently and as part of a sales team.

Willingness to learn about steel products and the B2B sales process.

Qualifications & Eligibility

Graduate in any discipline preferred.

1–2 years of experience in Telecalling, Pre-Sales, Lead Generation, Inside Sales, Customer Support, or a similar role preferred.

Experience in steel, construction materials, building materials, engineering, manufacturing, industrial products, or B2B sales will be an added advantage.

Candidates with strong communication skills and an interest in sales may also apply.

Key Performance Indicators (KPIs)

Performance will be evaluated based on

Daily outbound calls.

Connected calls.

Meaningful customer conversations.

Qualified leads generated.

Lead qualification rate.

Accuracy and completeness of customer information.

Qualified leads successfully transferred to the Sales Team.

CRM/data-entry accuracy.

Daily and weekly reporting discipline.

Achievement of assigned calling and lead-generation targets.

What We Offer

Fixed monthly salary with performance-based incentives.

Professional train