Guest Relation Executive

Role Overview

The GRE is responsible for managing overall guest experience and supporting smooth floor operations within the store. The role focuses on hospitality standards, guest coordination, ambience management, and ensuring seamless communication between departments to deliver a premium customer experience.

Key Responsibilities

Welcome guests professionally and ensure a smooth experience from entry to exit.

Coordinate guest flow, waiting areas, and floor movement to maintain operational efficiency.

Guide guests to relevant sections, counters, or team members based on their requirements.

Maintain store ambience standards including cleanliness, music, aroma, temperature, and presentation.

Coordinate effectively with Sales, Admin, Housekeeping, and Security teams for smooth day-to-day operations.

Monitor guest concerns, waiting time, and service quality, ensuring timely resolution and escalation when required.

Support crowd management during peak hours, events, and high footfall periods.

Share operational updates, guest feedback, and floor observations with the management team.

Ensure professional grooming, communication, behaviour, and brand representation at all times.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person