811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound

811 Digital – Inbound Officer

Department

CEC 811 Digital Banking

Location

Noida

Number of Positions

Multiple

Position Grade

M1

Job Description

Assisting in resolving customer queries through Inbound Calls

Contacting potential or existing customers to inform them about a product or service using scripts

Answering questions about products or the company

Asking questions to understand customer requirements and close sales

Providing information to customers.

Monitoring sales performance.

Closing sales deals.

Keeping a record of calls and relevant details.

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

Make sales or recommendations for products or services that may better suit customer needs

Adhere to all company policies and procedures

Requirements

Graduate with decent English communication.

Candidate should have a pleasing personality and should be presentable.

Should be dedicated and display integrity.

Willingness to learn with an attitude of continuous improvement.

Willing to work in rotating shifts

Experience in inbound voice process