Customer Support Executive – E-Wallet Process

Customer Support Executive – E-Wallet Process

Location

Silk Board, Bengaluru

Job Type

Full-time | On-site

Experience

6+ months relevant customer support experience

Qualification

12th Pass / Any Degree

Salary

₹23,000 – ₹25,000 per month

Languages

English & Hindi

Joining

Immediate

Job Description

Hiring Customer Support Executives for an E-Wallet Customer Support Process. The role involves assisting customers through both Voice and Non-Voice channels, including calls and email.

Responsibilities

Handle customer queries related to E-Wallet services.

Assist with refund and account-related queries.

Handle account cancellation requests.

Provide accurate information and appropriate resolutions.

Troubleshoot customer concerns and provide guidance.

Maintain professional communication with customers.

Document customer interactions accurately.

Follow process guidelines and quality standards.

Requirements

6+ months relevant customer support experience preferred.

Candidates with 1–4 months relevant experience may also be considered.

Good communication skills in English and Hindi.

Comfortable handling both Calls and Emails.

Strong customer-handling and problem-solving skills.

Willingness to work across Voice and Non-Voice channels.

Age

18–30 years.

Work Location

Krimson Square, Near Central Silk Board Junction, Hosur Road, Bommanahalli, Bengaluru – 560068

Pay

₹23,000.00 - ₹25,000.00 per month

Work Location

In person