customer support & Marketing Operations Executive

Job Summary

The ideal candidate will be responsible for handling incoming business inquiries, coordinating leads internally, maintaining lead tracking systems, generating new business leads through online platforms, and supporting the team during events and activations.

This role requires strong communication skills, attention to detail, follow-up capabilities, and the ability to multitask efficiently.

Key Responsibilities

• Office Call, Email and Lead Management with Tracking & Follow-Ups

Handle all incoming calls and emails received on the company’s official contact channels

Understand inquiries, requirements, partnership requests, and business leads, and coordinatethem with the relevant internal teams

Maintain proper records and a centralized database of all incoming leads and inquiries

Regularly follow up internally and externally on pending leads until final closure/conversion

Ensure smooth communication, timely responses, and proper tracking so that no lead or inquiry is missed

Coordinate with multiple departments for lead updates, status tracking, and conversions

Lead Generation & Database Building

Generate potential business leads using platforms such as

• LinkedIn Sales Navigator○ Apollo.io

Research companies, decision-makers, sustainability heads, procurement teams, and potential partners Build and maintain an organized internal lead database

Achieve weekly lead generation targets assigned by the management

Identify new business opportunities relevant to ReCircle’s services3. Event & On-Ground Support

Assist the team during exhibitions, collection drives, webinars, corporate events, activations, and campaigns

Support in coordination, setup, registrations, logistics, and on-ground execution when required

Coordinate with vendors, partners, and internal teams during events

Marketing & Team Support

Provide operational and coordination support to the Marketing Department whenever required

Assist with basic administrative and coordination-related tasks

Support outreach and communication activities as assigned

Skills & Requirements

• Strong verbal and written communication skills
• Good interpersonal and coordination abilities
• Strong follow-up and organisational skills
• Basic understanding of lead management and business communication
• Comfortable speaking with clients and stakeholders over calls and emails
• Ability to multitask and manage multiple inquiries simultaneously
• Proficiency in Microsoft Excel/Google Sheets
• Basic knowledge of CRM tools and lead management systems is an added advantage
• Familiarity with LinkedIn and online research tools preferred

Preferred Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or related fields

Pay

₹18,000.00 - ₹20,000.00 per month

Benefits

Provident Fund

Application Question(s)

Current Location ?

Current CTC

Expected CTC ?

Notice period ?

Education

Bachelor's (Required)

Experience

handling cold calling

1 year (Preferred)

Work Location

In person