Hospitality Manager – Events & Guest Experience

About the Role

This is an operational, client-facing role responsible for managing hospitality arrangements from pre-event planning through on-site execution and ensuring a seamless experience for guests and clients.

Key Responsibilities

Manage end-to-end hospitality arrangements for weddings, corporate events, social events and destination celebrations.

Plan and coordinate guest arrivals, accommodations, transportation, welcome desks, check-ins, special requests and guest assistance.

Prepare and manage guest lists, rooming lists, RSVP information, transportation schedules, welcome plans and other hospitality requirements.

Coordinate with clients, event planners, venues, hotels, caterers, vendors and internal teams to ensure seamless execution.

Conduct venue and hotel site visits and participate in pre-event planning meetings whenever required.

Attend events and take ownership of on-ground hospitality operations and overall guest experience.

Lead and supervise hospitality staff, guest-relations teams and temporary event personnel, assigning responsibilities and monitoring performance.

Coordinate with hotel and venue teams regarding room allocations, check-ins, guest requirements and special arrangements.

Handle guest concerns, special requests and last-minute situations calmly and professionally.

Ensure hospitality timelines, service standards and client requirements are followed throughout the event.

Coordinate with operations, production, transport and other internal teams to ensure smooth event execution.

Conduct post-event coordination and ensure pending guest or client requirements are appropriately closed.

What We're Looking For

1–2 years of experience in event hospitality, wedding hospitality, luxury hospitality, hotels, events or a similar role.

Strong experience in guest management and on-ground event coordination.

Experience handling rooming lists, guest transportation, hospitality desks, check-ins and guest assistance is preferred.

Ability to manage multiple tasks, teams and last-minute requirements under pressure.

Ability to coordinate effectively with hotels, venues, vendors and internal event teams.

Experience handling premium or luxury weddings, destination weddings or corporate events will be an advantage.

Willingness to travel and work evenings, weekends and holidays depending on event schedules.

Degree or diploma in Hospitality, Event Management or a related field is preferred but not mandatory.

Pay

From ₹30,000.00 per month

Benefits

Paid sick time

Work Location

In person