Administrator - AzureMSSQL DBA, Microsoft Azure

Administrator - AzureMSSQL DBA, Microsoft Azure

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Administrator (Support & Operations) plays a crucial role in ensuring the smooth functioning of database operations within Azure environments. This position focuses on independently resolving support tickets, providing on-call assistance, and conducting thorough root cause analyses. The role is pivotal in maintaining high standards of customer satisfaction and operational excellence.

Key Responsibilities

• Provide Technical Support And Solutions By Administering And Optimizing Mssql Databases And Azure Mysql Databases, Ensuring Adherence To Quality Standards And Regulatory Requirements.

• Conduct Root Cause Analysis Of Issues Escalated During On-Call Support For Azure And Mssql Environments, Implementing Effective Resolutions To Prevent Recurrence.

• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.

• Independently Resolve Support Tickets Within Agreed Service Level Agreements (Slas) For Ticket Volume And Response Times, Ensuring Swift And Efficient Problem Resolution.

• Ensure A Positive Customer Experience By Achieving First Call Resolution Targets And Minimizing Rejected Resolutions And Reopened Cases, Contributing To Overall Customer Satisfaction (Csat).

Skill Requirements

• Proficient In Mssql Database Architecture And Azure Mysql Database Management.

• Solid Understanding Of Azure Iaas And Its Operational Functionalities.

• Experience In Conducting Root Cause Analysis And Implementing Solutions.

• Familiarity With Quality Standards And Regulatory Requirements Related To Database Management.

• Basic Knowledge Of Azure Mongodb Dba Operations Is Beneficial.

Other Requirements

• Optional Certifications: Microsoft Certified: Azure Database Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert