Client Coordinator - Client Support

Job Description

Client Advocate

Job Title

Client Advocate

Department

IT Support

Location

Coimbatore

Employment Type

Full-time – Day shift

Company Overview

eNova Software and Hardware Solutions Pvt Ltd., is a one stop for all Business Challenges resolved using the best software and hardware. We help customers realize the value of technology investments through measurable returns over time. We assist in Building Brands with Purpose & Passion through effective technology (https://enovasolutions.com/)

Job Description

• A client advocate is broadly an employee or a centralized office which advocates for the client’s wants and needs.
• The role involves hearing customer complaints or the requirements to upgrade. The individual then turns tickets into actionable items for internal teams to solve. They can assist clients directly, but their more essential functions are in forming a bridge between customers and organization team members.
• The role also involves thinking of and testing ways to improve client experiences and provide clients with more value. A client advocate will work closely with members of teams across an organization to understand the entire customer experience. From there, they will strive to improve the process.

Duties and Responsibilities

Be the face of our company—interface directly with clients to understand business needs and translate them into technical requirements

Collaborate with our development team to ensure timely and quality delivery of software solutions

Manage client relationships with confidence and clarity, providing ongoing support and communication throughout the project lifecycle

Ensure seamless software implementation and post-deployment support.

Proven experience in a client-facing role within a software development environment

Strong background in software development or software implementation support

Excellent communication and interpersonal skills—you're comfortable presenting, explaining, and problem-solving with clients and teams

Experience with ERP systems is a strong plus

Specific Skills

• Client management.

Software Implementation support

Client Interaction

Software Support

Manual Testing

Qualifications

Any UG Degree

Proven experience in Client coordinating roles is an added advantage

Job Type

Permanent

Pay

₹200,000.00 - ₹300,000.00 per year

Benefits

Health insurance

Provident Fund

Ability to commute/relocate

Coimbatore, Tamil Nadu 641044: Reliably commute or planning to relocate before starting work (Preferred)

Work Location

In person