Quality Analyst - International Customer Support Operations

Hexaware Technologies · Navi Mumbai

PayPay not listed

WhereNavi MumbaiMaharashtra

TypeInternship

Posted29 Sep6 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Role: The Quality Analyst is responsible for monitoring calls, emails, and chat interactions with customers from the Europe region to ensure adherence to quality standards. The Quality Analyst provides structured and timely feedback to agents through call and case audits, analyzes audit outcomes, and identifies quality trends. The role includes implementing and maintaining Quality Monitoring Standards, tracking case lifecycle progress and follow-ups, and recommending corrective actions to drive…

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