Senior Customer Care Executive

WE ARE HIRING – SUPERVISOR (SENIOR CCE)

Company

Cineworld Multiplex

Location

Paras Pearls Mall, Sector 12, Avas Vikas, Agra

Position: Supervisor (Senior CCE)

We are looking for an experienced and responsible Supervisor (Senior CCE) to manage front-of-house operations, customer service, and daily cinema activities.

Key Responsibilities

• Supervise CCE/Guest Service staff and ensure smooth customer service.
• Manage daily cinema front-office operations, including ticketing and customer assistance.
• Handle customer queries, complaints and service issues professionally.
• Monitor auditorium readiness, cleanliness and overall guest experience.
• Coordinate with housekeeping, security, projection/technical and other departments.
• Ensure proper implementation of cinema SOPs and operational procedures.
• Monitor staff attendance, grooming, discipline and work performance.
• Assist in managing peak-hour operations and crowd movement.
• Prepare and maintain daily operational reports.
• Escalate operational issues to the management promptly.
• Ensure a high standard of customer satisfaction throughout the cinema.

Candidate Requirements

• Cinema/Multiplex experience is mandatory.
• Previous experience as a Senior CCE, Supervisor, Floor Supervisor or similar role in a cinema/multiplex preferred.
• Strong knowledge of cinema operations and customer service.
• Good communication and interpersonal skills.
• Ability to manage and motivate a team.
• Good problem-solving and decision-making skills.
• Well-groomed, disciplined and customer-focused.
• Comfortable working in rotational shifts, including weekends and holidays.

You can share your resume at 9084718734

Pay

₹12,000.00 - ₹15,000.00 per month

Work Location

In person