Booking Coordinator

Key Responsibilities: • Manage hotel reservations through the company’s OTA (Online Travel Agency) platform. • Coordinate with hotel staff and guests to confirm bookings, modifications, or cancellations. • Resolve booking-related issues promptly and maintain high service standards. • Maintain accurate and up-to-date booking records in the system. • Assist in onboarding and training hotel partners on our reservation system. • Provide technical and operational support for OTA and channel manager integrations. • Identify and implement opportunities for cross-selling services and upgrades to enhance revenue. Requirements: • Freshers & Experience with relevant skills and training are welcome to apply. • Familiarity with hotel management systems (PMS), booking engines, or channel managers is an advantage. • Strong communication and interpersonal skills. • Customer-centric approach with a problem-solving attitude. • Ability to work independently and as part of a collaborative team. • Comfort working in a fast-paced, tech-driven environment. • Revenue target-driven mindset with a focus on achieving monthly individual and team KPIs.