Booking Coordinator

Role Overview We are looking for an energetic, goal-oriented Ticket Booking Executive / Telecaller to join our team. In this dual-role position, you will be responsible for handling customer inquiries, assisting clients with ticket bookings (flights, trains, buses), and making outbound calls to potential clients to introduce our holiday packages and booking services. Key Responsibilities Telecalling & Customer Assistance Make outbound calls to leads, prospective clients, and existing customers to promote travel packages and ticketing services. Handle inbound inquiries via phone, WhatsApp, and email regarding travel itineraries, pricing, and availability. Identify customer travel needs and recommend suitable destinations, flights, hotels, or packages. Follow up regularly with potential leads to convert inquiries into confirmed bookings. Ticket Booking & Reservation Search, issue, and manage flight, train, and bus reservations using booking engines or Global Distribution Systems (GDS/B2B travel portals). Process booking cancellations, date changes, re-issuances, and refund requests according to supplier policies. Ensure accurate entry of passenger details (names, dates, passport information, etc.) to prevent booking errors. Coordinate with travel vendors, airlines, and consolidators for best rates and schedule updates. Administrative & Reporting Maintain and update lead status and customer data in the internal database/CRM system. Issue booking vouchers, invoices, and ticket copies to clients in a timely manner. Collect feedback post-travel to ensure high levels of customer satisfaction and encourage repeat business. Skills & Qualifications Education: Higher Secondary (10+2) required; Bachelor’s degree or Diploma in Travel & Tourism is a plus. Experience: 0–2 years in telecalling, customer support, or ticketing within the travel/hospitality industry (Freshers with strong communication skills are welcome to apply). Technical Skills: Familiarity with travel booking portals (e.g., EaseMyTrip, MakeMyTrip B2B, Yatra) or GDS tools (Amadeus, Galileo) is preferred. Communication: Strong verbal and written communication skills in English and [Local/Regional Language, e.g., Hindi]. Soft Skills: Persuasive phone etiquette, active listening, problem-solving ability, and a customer-first mindset. Compensation & Benefits Salary: Competitive base salary based on experience + attractive performance-based incentives. Perks: Employee discounts on holiday packages and travel bookings. Growth: Opportunities for career advancement into Senior Travel Consultant or Operations Management roles.