Team Leader (Assistant Manager)

We are looking for a Team Leader( Assistant Manager)– NBFC / Fintech

Location

JP Nagar, Bangalore

Employment Type

Full-time

Department

Collections (Personal Loan)

Industry

NBFC / Fintech / Financial Services

Job Summary

We are looking for an experienced and result-oriented Team Leader (Assistant Manager) to join our team in JP Nagar, Bangalore.

The ideal candidate should have 3+ years of overall experience, with prior experience in NBFC, Fintech, Banking, Financial Services, or related industries. Candidates with experience in Team Handling (Collections, Loan Recovery, Telecalling, or Customer Operations) will be preferred.

The candidate should have strong communication skills, leadership abilities, and the capability to manage and motivate a team while ensuring business and operational targets are achieved.

Key Responsibilities

Manage, guide, and motivate a team to achieve daily, weekly, and monthly targets.

Monitor team performance and ensure achievement of assigned business/operational KPIs.

Handle team productivity, attendance, discipline, and performance tracking.

Conduct regular team huddles and provide guidance on process-related challenges.

Monitor individual team member performance and identify areas for improvement.

Provide regular coaching, feedback, and performance support to team members.

Ensure adherence to company policies, processes, and quality standards.

Track daily activities, productivity, and target achievement.

Coordinate with the Manager/Assistant Manager and other departments for smooth operations.

Handle escalations and resolve team/customer-related issues effectively.

Prepare and share regular performance reports and updates with management.

Ensure proper process adherence and maintain a positive and productive work environment.

Preferred Experience

Experience in NBFC / Fintech / Banking / Financial Services is preferred.

Previous experience as a Team Leader / Senior Executive handling a team is mandatory.

Experience in Collection / Loan Recovery / Telecalling / Customer Service will be an added advantage.

Experience in achieving and monitoring team targets is desirable.

Required Skills

Strong verbal and written communication skills.

Good leadership and people-management skills.

Target-oriented and result-driven approach.

Good problem-solving and decision-making ability.

Ability to handle team pressure and meet deadlines.

Strong follow-up and team coordination skills.

Basic knowledge of MS Excel and reporting.

Good interpersonal and conflict-management skills.

Candidate Profile

We are looking for someone who is

A strong team player and people manager.

Comfortable working in a target-driven environment.

Capable of motivating and managing team members.

Responsible, disciplined, and process-oriented.

Willing to take ownership of team performance and deliverables.

Job Location

JP Nagar, Bangalore

Experience

3+ years of total experience

Relevant experience

Team Leader / Team Handling

Industry preference

NBFC / Fintech / Banking / Financial Services

Collection experience

Preferred, but not mandatory

Pay

₹400,000.00 - ₹600,000.00 per year

Application Question(s)

What is your total year of experience..?

Which Industry you have experience..? Mention year of experience(NBFC or Fintech).

Where is your current location..?

How many years of experience in Team handling..?

Do you have any experience in collection.?(If not mention your experience - Process)

What is your current CTC..?

What is your expected CTC..?

What is your notice period..?

Work Location

In person