Tech Support Executive

Job Description

About Zippee

Zippee is building Indias #1 Quick Commerce Logistics for consumer brands.

Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.

Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.

Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Role & responsibilities

Serve as the first line of tech support for internal teams and brand customers.

Troubleshoot issues related to order syncing, last-mile tracking, inventory mismatches, WMS errors, etc.

Liaise with SaaS providers for escalations, configuration, and performance issues.

Maintain issue logs and work with tech/product teams to drive long-term fixes.

Support brand onboarding and ensure smooth WMS integration.

Train users on key workflows and basic troubleshooting.

Requirements

2-5 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).

Mandatory

Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.

Strong problem-solving ability and clear communication skills.

Comfortable working in a fast-paced, startup environment.

What you'll get

Opportunity to be part of a tight-knit rocketship passionate about empowering consumer brands in the quick commerce era.

Annual company retreat.

Steep learning curve, high ownership, and the chance to grow fast as we scale.

Work Location

In person