Back Office Operation Executive

Back Office Operations Executive

About the Company

We are a growing Digital Marketing Company helping businesses and brands build their online presence through digital marketing, performance marketing, social media, e-commerce, and other digital solutions. We are looking for a responsible and organized Back Office Operations Executive to support daily operations, client coordination, escalation handling, and compliance-related activities.

Job Responsibilities

Manage day-to-day back-office operations and ensure smooth workflow across departments.

Coordinate with internal teams such as Digital Marketing, Social Media, Performance Marketing, E-commerce, Content, and other departments.

Handle client queries, complaints, and escalations professionally and ensure timely resolution.

Coordinate with clients through email, calls, and other communication channels.

Draft and send professional email replies for client queries, updates, escalations, and follow-ups.

Monitor pending client issues and ensure proper follow-up and closure within the required timeline.

Coordinate with relevant teams to resolve operational and client-related issues.

Maintain proper records, documentation, reports, and operational data.

Ensure compliance with company policies, processes, documentation requirements, and internal guidelines.

Track and maintain records of escalations, client communications, follow-ups, and resolutions.

Prepare regular operational updates and reports for management.

Identify operational gaps and coordinate with the concerned teams for corrective action.

Maintain professional relationships with clients and internal stakeholders.

Handle confidential business and client information responsibly.

Requirements

Experience

0–3 years in Back Office Operations, Operations, Client Coordination, Customer Support, or a related field.

Experience in a Digital Marketing Agency/Company will be an added advantage.

Strong written and verbal communication skills.

Excellent email drafting and communication skills.

Good understanding of escalation handling and client coordination.

Basic understanding of compliance, documentation, and operational processes.

Good knowledge of MS Office/Google Workspace.

Strong follow-up, organizational, and problem-solving skills.

Ability to coordinate with multiple teams and manage multiple tasks simultaneously.

Ability to work under deadlines and handle client escalations professionally.

Key Skills

Back Office Operations | Client Coordination | Escalation Handling | Email Communication | Compliance | Documentation | Internal Coordination | Follow-ups | Reporting | Problem Solving

Pay

₹12,000.00 - ₹25,000.00 per month

Benefits

Health insurance

Work Location

In person