Customer Support Executive

Job Title

Customer Care Support Executive

Company

Bilara Group

Location

Kakkanad, Kochi

About Bilara Group

Bilara Group is a leading architectural construction company based in Kochi, committed to delivering innovative and sustainable design-build solutions. With a strong focus on quality, collaboration, and client satisfaction, we’re looking to expand our team with a reliable and motivated Customer Care Support Executive to support our growing operations.

Job Summary

We are seeking a proactive and communicative Customer Care Support Executive to act as a key point of contact between our clients and internal departments. The role involves regularly interacting with clients to understand their concerns, track project progress, and ensure timely resolution of issues related to various departments within the company.

Key Responsibilities

Serve as the primary point of contact for clients regarding ongoing projects.

Regularly follow up with clients to identify any concerns, complaints, or delays in work progress.

Coordinate with internal departments (such as design, execution, accounts, etc.) to address client issues efficiently.

Track and monitor project timelines and highlight any delays.

Ensure all client queries and complaints are resolved in a timely and professional manner.

Maintain detailed records of client interactions, feedback, and issue resolution.

Provide regular updates to management regarding client satisfaction and project status.

Build and maintain strong, long-term relationships with clients.

Requirements

Bachelor’s degree in any discipline.

0–3 years of experience in customer support, client coordination, or a similar role (preferably in construction or related industry).

Strong communication and interpersonal skills.

Ability to coordinate with multiple departments and manage follow-ups.

Good problem-solving and organizational skills.

Basic knowledge of construction project processes is an added advantage.

Key Skills

Client Relationship Management

Communication & Coordination

Problem-Solving

Time Management

Attention to Detail

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Provident Fund

Work Location

In person