Housekeeping Supervisor

Responsible for supervising and coordinating the daily operations of the Housekeeping Department to ensure that guest rooms, public areas, and back-of-house areas are clean, hygienic, well-maintained, and presented according to hotel standards.

Key Responsibilities

Supervise and coordinate housekeeping staff, including Room Attendants, Public Area Attendants, and Housemen.

Allocate rooms and daily duties to housekeeping staff according to occupancy and operational requirements.

Inspect guest rooms, corridors, public areas, and other assigned areas to ensure cleanliness and quality standards.

Ensure rooms are cleaned, serviced, and released on time for guest arrivals.

Check linen, towels, amenities, cleaning supplies, and housekeeping equipment.

Report maintenance issues and follow up with the Engineering/Maintenance Department.

Handle guest requests and housekeeping-related complaints professionally and promptly.

Train, guide, and motivate housekeeping employees on hotel procedures, cleanliness, hygiene, and safety standards.

Maintain proper records of room status, lost and found items, inventory, and housekeeping activities.

Coordinate with Front Office regarding room status, VIP arrivals, early check-ins, late check-outs, and special requests.

Ensure proper handling and storage of cleaning chemicals and housekeeping equipment.

Monitor staff grooming, attendance, discipline, and adherence to hotel policies.

Conduct regular inspections and take corrective action when standards are not met.

Ensure compliance with hotel hygiene, health, safety, and security procedures.

Required Skills

Good communication and interpersonal skills.

Strong knowledge of hotel housekeeping operations.

Leadership and team-management skills.

Good attention to detail.

Ability to handle guest complaints professionally.

Time-management and organizational skills.

Knowledge of cleaning procedures, chemicals, linen, and housekeeping equipment.

Ability to work under pressure and in a fast-paced hotel environment.

Qualifications & Experience

Diploma/Degree or certificate in Hotel Management or a related field is preferred.

Previous experience in hotel housekeeping is required.

Experience as a Room Attendant/Housekeeping Executive or similar role is an advantage.

Basic computer knowledge and familiarity with hotel PMS is preferred.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Food provided

Provident Fund

Work Location

In person