Front Office / Reception / Billing Executive

Front Office / Reception / Billing Executive – Karauli Diagnostics

Key Responsibilities

• Welcome patients and attendants with a polite, helpful, and professional attitude.
• Manage the reception and front desk smoothly.
• Understand patient requirements and guide them for the appropriate test or service.
• Register new patients and update existing patient records accurately.
• Enter patient details such as name, age, contact number, referring doctor, and test details correctly.
• Explain basic information about tests, preparation, estimated time, and report collection.
• Manage appointments and patient schedules for PET CT, MRI, CT Scan, Ultrasound, X-Ray, Pathology, and other services.
• Prepare accurate bills and invoices as per the applicable services and rates.
• Collect payments through cash, card, UPI, or other approved payment methods.
• Provide receipts and maintain proper payment records.
• Handle cash and daily billing reconciliation carefully.
• Coordinate with technicians, nurses, doctors, and other departments for smooth patient flow.
• Inform patients about report collection, report delivery, and dispatch procedures.
• Handle patient queries and complaints politely and escalate issues to the concerned senior when required.
• Coordinate with patients regarding appointments, rescheduling, cancellations, and pending payments.
• Maintain proper records of billing, discounts, refunds, and other transactions as per company policy.
• Ensure all patient information is kept confidential and secure.
• Maintain a clean, organized, and professional reception area.
• Follow Karauli Diagnostics' SOPs, billing policies, and patient-service standards.
• Support the team during peak hours and high patient volume.
• Maintain a positive and patient-friendly environment at the front desk.

Preferred Candidate

• Experience in Healthcare, Hospital, Diagnostic Centre, Pathology, or Radiology preferred.
• Previous experience in front office, reception, patient coordination, or billing will be an advantage.
• Good communication skills in Hindi and English.
• Basic knowledge of computer applications, MS Office, and billing software.
• Experience with Hospital/Lab Information Management Systems (HIS/LIS) is an advantage.
• Good numerical and cash-handling skills.
• Strong attention to detail and accuracy.
• Good interpersonal and customer-service skills.
• Ability to handle patients and attendants calmly and professionally.
• Ability to work in a fast-paced healthcare environment.
• Responsible, punctual, well-groomed, and service-oriented.

Pay

₹8,893.65 - ₹23,408.18 per month

Work Location

In person