Sr Administrator (Tools & Automation)

HCLTech · Delhi

PayPay not listed

WhereDelhi

TypeFull time

Posted30 Sep17 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list22 named

Technical troubleshootingSolution developmentKnowledge managementBasic service issue troubleshootingCoachingMentoring junior staffAchieving service-level targetsSLA adherenceClient servicesCustomer support ticket managementMentoringProblem identificationProblem managementSystems & applications supportRoot cause analysisCustomer satisfaction improvementApprentice mentoringEscalation handlingInternal team coordination for issue resolutionIncident management responsibilitiesTraining deliverySystem issue identification

About this job

Sr Administrator (Tools & Automation)

Delhi, Delhi

Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

To adhere to quality standards, regulatory requirements and company policies.

To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.

To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.

To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.

To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

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