Front Office Manager

Job Summary

We are looking for an experienced and guest-focused Rooms Manager to oversee the smooth and efficient operations of the Front Office and Housekeeping departments. The role will be responsible for maintaining high standards of guest service, room quality, operational efficiency, and team performance while ensuring maximum guest satisfaction and adherence to hotel standards.

Key Responsibilities

Oversee the day-to-day operations of the Front Office and Housekeeping departments.

Ensure smooth coordination between Front Office, Housekeeping, Engineering, F&B, and other operational departments.

Maintain high standards of guest service and ensure a seamless guest experience throughout the stay.

Monitor room availability, room status, arrivals, departures, VIPs, group movements, and special guest requirements.

Ensure rooms and public areas are maintained as per the property's quality and cleanliness standards.

Handle guest complaints, service recovery, and escalated guest concerns professionally and promptly.

Monitor housekeeping operations, room inspections, cleanliness standards, and turnaround time.

Ensure effective room allocation and coordination with the Reservations and Revenue teams.

Monitor departmental costs, manpower utilization, consumables, and operational expenses.

Prepare and review operational reports, occupancy-related information, and departmental performance data.

Ensure compliance with hotel SOPs, safety standards, hygiene requirements, and company policies.

Conduct regular departmental briefings, training sessions, and performance reviews.

Coach, mentor, and develop team members to improve service standards and operational performance.

Ensure adequate staffing and effective deployment of team members based on occupancy and business requirements.

Coordinate with the Maintenance/Engineering team for timely resolution of room maintenance issues.

Monitor guest feedback and implement corrective measures to improve overall guest satisfaction.

Support the General Manager in achieving operational, guest satisfaction, and financial objectives.

Ensure effective communication and coordination across all shifts and departments.

Assist in audits, inspections, and implementation of brand/property standards.

Key Performance Areas

Guest satisfaction and service quality

Front Office and Housekeeping efficiency

Room cleanliness and room readiness

Complaint resolution and service recovery

Team productivity and manpower utilization

Departmental cost control

SOP and quality compliance

Interdepartmental coordination

Upselling and revenue-support initiatives

Candidate Profile

Graduate/Diploma in Hotel Management or a relevant hospitality qualification.

5–8 years of relevant hotel experience, with prior experience in a supervisory/managerial Rooms Division role.

Strong experience in Front Office and/or Housekeeping operations.

Good knowledge of hotel PMS and operational systems.

Strong leadership, communication, and interpersonal skills.

Guest-oriented approach with excellent problem-solving abilities.

Ability to manage teams and work effectively under pressure.

Strong organizational and coordination skills.

Willingness to work flexible hours, including weekends and holidays.

Preferred Attributes

Experience in upscale, luxury, resort, or branded hotel operations.

Strong understanding of Rooms Division procedures and hotel operations.

Ability to independently manage operational challenges and guest escalations.

Strong attention to detail and commitment to service excellence.

Commercial awareness with an understanding of departmental cost control.

Pay

₹30,000.00 - ₹50,000.00 per month

Benefits

Food provided

Health insurance

Provident Fund

Application Question(s)

What is your current salary?

What is your expected salary?

What is your Notice Period?

Experience

Front Office

10 years (Required)

Work Location

In person