Chat & Customer Support Lead

Aura Gold · Chennai

Senior

PayPay not listed

WhereChennaiTamil Nadu

TypeFull time

Posted1 Oct4 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Job Summary We are looking for an experienced Chat Support Lead to manage our chat and customer support team. You will lead the team, train new members, check the quality of their replies, handle difficult customer cases yourself, and share customer insights with management to help improve the app. Key Responsibilities Team Leadership · Lead, guide, motivate, and manage a team of chat and customer support executives. · Conduct daily team huddles to communicate updates, priorities, and targets. …

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