Team Leader - Operations

• Manage daily inbound, sorting, scanning, loading, dispatch and outbound operations.
• Supervise Field Executives, Ground Coordinators, loaders and other operational staff.
• Allocate manpower and responsibilities according to shipment volume and operational requirements.
• Prepare duty rosters and monitor attendance, productivity and shift performance.
• Ensure timely dispatch and delivery as per defined TAT/SLA.
• Monitor shipment accuracy, productivity, quality and operational KPIs.
• Plan routes and vehicle deployment for efficient last-mile operations.
• Handle delivery exceptions, operational issues and escalations.
• Coordinate with Hub, Linehaul, Transport, Customer Support and other teams.
• Conduct daily team briefings and provide on-the-job training and coaching.
• Ensure adherence to SOPs, safety, security and compliance standards.
• Prepare daily MIS/operational reports and maintain accurate system records.
• Monitor shipment discrepancies and ensure proper closure of operational issues.
• Drive process improvement and reduce operational delays.
• Maintain workplace discipline, housekeeping and overall shift efficiency

Pay

₹23,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location

In person