Sr. Executive Operations

Job Description – Senior Executive – Operations

Position

Senior Executive – Operations

Department

Operations

Reporting To

Operations Manager / Senior Operations Manager

Experience

2–4 Years

Job Purpose

To manage day-to-day operations, ensure timely and quality service delivery, coordinate with clients and field teams, and maintain operational standards across assigned sites.

Key Responsibilities

Manage daily operations and ensure smooth execution of services at client locations.

Coordinate with supervisors, technicians, housekeeping staff and other field personnel.

Plan and monitor daily/weekly service schedules and manpower deployment.

Ensure services are completed as per SOPs, contract requirements and client expectations.

Handle client communication, complaints, escalations and operational requirements.

Prepare and maintain service reports, attendance records, checklists and other operational documentation.

Monitor manpower attendance, grooming, uniform, discipline and productivity.

Coordinate recruitment and deployment of replacement manpower when required.

Ensure proper usage of PPE and compliance with safety procedures.

Monitor service completion and ensure timely submission of service cards/reports..

Build and maintain strong relationships with clients and ensure high customer satisfaction.

Required Skills

Strong communication and interpersonal skills.

Good team management and coordination abilities.

Excellent planning and problem-solving skills.

Ability to handle multiple client locations and operational priorities.

Good knowledge of MS Excel, Word and PowerPoint.

Ability to handle client escalations professionally.

Qualification

Graduate in any discipline. A qualification in Facility Management, Operations or a related field will be an advantage.

Work Location

In person

Pay

₹27,000.00 - ₹35,000.00 per month

Benefits

Provident Fund

Work Location

In person