Customer Support Representative

Job Title

Customer Service Representative – US Email & Chat Process

Location

Andheri East, Mumbai

Experience Required

2 to 6 Years

Salary

₹30,000 – ₹33,000 per month

Job Type

Full-time

Job Summary

We are looking for experienced Customer Service Representatives for a US Email & Chat Support process. The role involves handling customer queries through email and chat, providing timely resolutions, and ensuring a positive customer experience.

Key Responsibilities

Handle customer queries via Email and Chat support

Provide accurate information regarding products and services

Resolve customer concerns in a professional manner

Maintain quality and response time standards

Coordinate with internal teams for issue resolution

Update customer interactions in the system

Required Skills

Good written communication skills in English

Experience in international customer support preferred

Basic computer knowledge and typing skills

Ability to handle multiple chats/emails efficiently

Customer-focused attitude and problem-solving skills

Benefits

Competitive salary package

Incentives based on performance

Paid training

Career growth opportunities

Supportive work environment

Rotational week off

Employee engagement activities

Pay

₹30,000.00 - ₹33,000.00 per month

Work Location

In person