DE
Customer Relations Manager
Derik Motors · Thiruvananthapuram
PayPay not listed
WhereThiruvananthapuram
TypeFulltime
Posted28 Sep19 days ago, via Indeed
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
About this job
Responsibilities
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Collaborate with sales, marketing, and customer service teams to align CRM initiatives with business objectives.
- Monitor customer feedback channels and address inquiries, complaints, and suggestions in a timely and professional manner.
- Conduct regular analysis of customer satisfaction metrics and recommend improvements to enhance overall service quality.
- Provide training and support to staff on CRM tools and best practices.
Education
Bachelor's degree in Marketing, Business Administration, or a related field.
Minimum experience
2-3 years of experience in CRM / CXM management, preferably in the automobile industry.
- Pay
- ₹22,000.00 - ₹30,000.00 per month
Benefits
- Cell phone reimbursement
- Food provided
- Provident Fund
- Work Location
- In person
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