Career Counsellor

Role & responsibilities Handle inbound leads and enquiries generated through digital marketing campaigns, website, social media and other marketing channels. Make timely outbound calls and follow-ups with prospective learners. Understand the prospect's career goals, experience, skill gaps and learning requirements. Recommend relevant Skillridge courses and learning programs based on the prospect's requirements. Conduct effective counselling and consultative conversations to help prospects make informed learning and career decisions. Build strong relationships with prospective learners through regular and meaningful follow-ups. Address prospect questions, concerns and objections and guide them towards the appropriate program. Drive course enrolments by effectively communicating the value proposition, curriculum, outcomes and benefits of Skillridge programs. Achieve assigned monthly/quarterly enrolment and revenue targets within defined timelines. Manage the complete B2C sales cycle from lead qualification and counselling to follow-up, negotiation, closure and enrollment. Maintain accurate lead information, follow-up activities and sales pipeline in the CRM. Identify opportunities for cross-selling and up-selling relevant Skillridge programs where appropriate. Preferred candidate profile Excellent verbal and written communication skills. Strong counselling, consultative selling and negotiation skills. Strong objection-handling and closing skills. Ability to build rapport with students, working professionals and corporate decision-makers. Strong follow-up and relationship-management skills. Target-oriented with a strong sense of ownership and accountability. Ability to manage multiple leads and opportunities simultaneously. Prior experience in EdTech, training, education, professional courses or B2C training sales would be an advantage. Experience with CRM tools and digital lead management systems is preferred.