Process Trainer – Banking & KYC

Hiring: Process Trainer – International Banking Voice / KYC Location: Powai, Mumbai Work Schedule: 5 Days Working | 2 Weekly Offs Experience: Relevant experience in Banking/KYC Process Training Education: Graduation Mandatory Immediate Joiners Preferred Job Role We are hiring a Process Trainer – Banking/KYC to conduct process training, support new-hire batches and ensure employees achieve required quality and performance standards. Key Responsibilities Conduct Banking and KYC process training for new joiners Deliver process, refresher and assessment sessions Handle nesting sessions and support trainees during transition to live operations Monitor trainee performance and identify knowledge gaps Provide coaching and feedback to improve process performance Prepare training reports and track trainee progress Coordinate with Quality and Operations teams Ensure trainees meet required quality, productivity and performance standards Required Skills Minimum 1–2 years of experience in International Voice Process / International BPO International Banking / KYC process experience is mandatory Prior experience as a Process Trainer / Voice & Process Trainer in an international process Strong knowledge of Banking, KYC and AML processes Experience in New Hire Training, Process Training, Nesting and Refresher Training Experience handling international voice-process training and customer communication Strong English communication, presentation and facilitation skills Ability to conduct assessments, monitor trainee performance and provide coaching Experience coordinating with Quality and Operations teams Candidates with only domestic voice/BPO experience will not be considered Interested candidates can apply or share their updated CV for further details. Contact: Trupti Barthwal 8104026452