Customer Relationship Manager (CRM)

CUSTOMER RELATIONSHIP MANAGER (CRM)YM TVS Enterprises

Location

Delhi

Industry

Automobile / Two-Wheeler Dealership

Department

Customer Relationship Management

Employment Type

Full-Time

Job Summary

We are looking for a professional and customer-focused Customer Relationship Manager (CRM) to manage customer interactions, improve customer satisfaction, and ensure smooth coordination between customers and internal departments. The ideal candidate should have strong communication, follow-up, and relationship management skills, preferably with experience in the automobile or dealership industry.

Key Responsibilities

Manage customer queries, feedback, complaints, and service-related concerns professionally.

Maintain regular follow-up with customers through calls, WhatsApp, and other communication channels.

Handle customer databases and maintain accurate records of interactions and follow-ups.

Coordinate with Sales, Service, and other departments to resolve customer issues promptly.

Conduct customer satisfaction calls and collect feedback.

Follow up with customers for service reminders, appointments, and other dealership activities.

Monitor pending customer complaints and ensure timely resolution.

Maintain CRM records, reports, and daily follow-up data.

Support customer retention and strengthen long-term customer relationships.

Prepare daily/weekly CRM reports and share updates with management.

Ensure a high standard of customer experience throughout the customer journey.

Candidate Requirements

Graduate preferred.

1–4 years of experience in CRM, customer relationship management, telecalling, or automobile dealership.

Automobile industry experience will be an advantage.

Excellent verbal and written communication skills.

Good knowledge of MS Office and CRM software.

Strong follow-up and coordination skills.

Customer-oriented attitude with a professional approach.

Ability to handle customer complaints calmly and effectively.

Good team management and interpersonal skills.

Key Skills

Customer Handling | CRM | Follow-Up | Complaint Resolution | Customer Retention | Communication | Coordination | MS Excel | Reporting | Telecalling

What We Offer

Competitive salary package

Performance-based incentives

Professional working environment

Growth and career development opportunities

Opportunity to work with a reputed TVS dealership

Company

YM TVS Enterprises

Department

Customer Relationship Management

Pay

₹30,000.00 - ₹40,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person