Tele Caller

A telecaller in the jewellery industry promotes gold, diamond, and lab-grown gems over the phone, drives showroom visits, and manages client relationships using tools like a CRM System. [1]Key Responsibilities

Outbound & Inbound Calling: Call new leads, prospective buyers, and past clients to share details about new collections, seasonal arrivals, and festive offers.

Lead Generation & Conversion

Turn phone inquiries and digital leads into actual store visits and sales opportunities for the showroom.

Product & Scheme Promotion

Explain pricing, gold rates, diamond specifications, and monthly investment schemes clearly.

Customer Support & Follow-ups

Update clients on custom jewellery orders, repair statuses, and payment reminders.

Database Management

Record customer preferences, feedback, and call outcomes accurately in the CRM software.

Requirements & Qualifications

Experience: 0 to 3 years of background in telecalling, customer service, or retail sales (prior experience in the gems and jewellery sector is a strong advantage). [1]

Communication Skills: Polite, premium, and professional telephone manner with fluency in English and regional languages (such as Hindi, Tamil, or Malayalam depending on the region).

Product Knowledge

Basic familiarity with jewellery terminology, types of gold/diamonds, and customer preferences.

Target-Oriented

Ability to meet daily and monthly calling, lead generation, and showroom footfall targets.

Job Types

Full-time, Permanent

Pay

₹35,000.00 - ₹45,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Provident Fund

Experience

total work

3 years (Required)

Work Location

On the road