B2C Sales Executive – Luxury Hotels & Travel

B2C Hotel Sales Executive

Location

Delhi NCR

Industry

Luxury Hotels / Travel & Hospitality

Employment

Full-time

Experience

0–3 years

About the Role

We are looking for a smart, energetic and sales-oriented B2C Sales Executive to handle customers looking for 4-star and 5-star hotel stays across Delhi NCR and North India.

The person will be responsible for converting enquiries received through Instagram, WhatsApp, phone calls and other marketing channels into confirmed hotel bookings.

Key Responsibilities

Handle customer enquiries through WhatsApp, Instagram DM and phone calls

Understand customer’s

Travel dates

Number of guests

Budget

Preferred location

Hotel preferences

Recommend suitable 4-star/5-star hotel options

Share hotel rates, inclusions and offers with customers

Negotiate and close bookings

Follow up with customers who have not yet confirmed

Maintain proper records of leads and bookings

Coordinate with the operations/booking team after payment

Build relationships with repeat customers

Encourage referrals and repeat bookings

Meet daily and monthly sales targets

Provide regular updates on leads, conversions and sales

Ideal Candidate

Good communication skills in Hindi and English

Confident while speaking with customers

Strong persuasion and closing skills

Comfortable with WhatsApp and Instagram

Basic knowledge of Google Sheets/Excel

Sales-oriented and target-driven

Positive attitude and willingness to learn

Previous experience in travel, hotels, hospitality, real estate, insurance, telecom or other B2C sales will be an advantage

Freshers with excellent communication and sales ability can also apply.

Working Style

This is a sales + conversion role, not just a customer-support job.

You will receive enquiries/leads and will be expected to actively follow up with customers until the booking is closed.

Salary

₹15,000–₹20,000/month fixed + attractive performance incentives

Additional incentives/bonuses for achieving monthly sales targets.

Performance Metrics

The candidate will be evaluated on

Number of leads handled

Response time

Follow-ups completed

Quotes sent

Conversion rate

Number of confirmed bookings

Revenue generated

Repeat customers

What We Offer

Fixed salary + performance-based incentives

Training on hotel products and sales process

Opportunity to work with luxury hotel inventory

Growth opportunity based on performance

Friendly and sales-focused work environment

Job Type

Full-time

Location

Delhi NCR

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Internet reimbursement

Paid sick time

Work Location

Hybrid remote in Janakpuri Block C 4, Delhi 110058