Customer Relationship Executive

Customer \& Society Relationship Management

• Act as the primary point of contact for assigned societies and customers.
• Maintain regular communication with RWA members, facility managers, society management, and residents.
• Understand customer requirements and coordinate appropriate solutions.
• Build and maintain long-term relationships with clients.

Complaint \& Service Management

• Receive and register customer complaints through calls, WhatsApp, email, CRM, or other channels.
• Coordinate with service engineers and the operations team for timely resolution.
• Track complaints from registration to closure.
• Follow up with customers to confirm satisfactory resolution.
• Escalate critical or unresolved issues to the concerned senior/team.

AMC \& Metering Services

• Coordinate customer requirements related to electricity meters, AMC services, meter replacement, repairs, calibration, and related infrastructure.
• Maintain records of meter complaints, replacements, service visits, and pending cases.
• Coordinate with field engineers for site visits and service requirements.
• Ensure customers receive timely updates regarding service status.

Required Skills

• Excellent communication skills in English and Hindi.
• Good customer-handling and interpersonal skills.
• Strong follow-up and coordination ability.
• Good knowledge of MS Excel, Word, Email and WhatsApp.
• Basic understanding of CRM software and ticketing systems.
• Ability to manage multiple customers and complaints simultaneously.
• Good problem-solving and escalation-management skills.
• Strong attention to detail and documentation.
• Positive attitude and willingness to take responsibility.

Preferred Qualifications

• Graduate in any discipline.
• 1–3 years of experience in CRM, customer service, facility management, real estate, electrical services, AMC, or similar industries.
• Experience dealing with RWA/Society Management/Facility Managers will be an advantage.

Pay

₹15,000.00 - ₹22,000.00 per month

Benefits

• Commuter assistance
• Health insurance
• Provident Fund

Application Question(s)

• knowledge of Ms excel, word ?

Education

• Diploma (Preferred)

Experience

• Customer relationship management: 1 year (Preferred)

Language

• English (Preferred)

Location

• Faridabad, Haryana (Preferred)

Work Location

In person