PP
Customer Care Executive
PP Consumer Private Limited · Mumbai
Pay₹18,000–20,000a month, as listed
WhereMumbaiMaharashtra
TypeFull time
Posted3 Oct2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list22 named
Order fulfilment coordinationCustomer complaint handlingAfter-sales serviceOrder status updatesCustomer relationship buildingEmail communicationInbound customer enquiry call handlingPhone communicationClient enquiry handlingShipment tracking for distribution operationsInbound voiceAfter-sales issue resolutionHandling dissatisfied clientsClient servicesCustomer relationship managementOrder issue resolutionClient communication skillsProfessional phone etiquetteComplaint resolution call handlingCommunication skillsClient liaisonClient interaction via phone calls
About this job
Designation- Customer Care Executive
Experience- 2 to 3 yrs
Roles & responsibilities
- Handle customer support for a skincare brand including inbound/outbound calls, abundant order confirmation calls, and order-related queries.
- Manage order tracking, delivery follow-ups, and coordination with logistics to ensure smooth customer experience.
- Resolve customer complaints effectively via calls and email support while maintaining professional communication.
- Possess strong communication skills with 2–3 years of experience in customer care, ensuring high customer satisfaction and retention.
- Pay
- ₹18,000.00 - ₹20,000.00 per month
- Work Location
- In person
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