customer support

Handle customer enquiries through phone, email, WhatsApp, or other communication channels.

Understand customer requirements and provide accurate information about products, pricing, availability, and services.

Assist customers with product-related queries and provide appropriate solutions.

Handle customer complaints and coordinate with the concerned teams for resolution.

Follow up with customers regarding enquiries, orders, deliveries, and service requests.

Maintain customer details and update records in the CRM system.

Coordinate with sales, store, inventory, and delivery teams to resolve customer issues.

Provide timely updates to customers regarding orders and product availability.

Maintain proper records of customer interactions, complaints, and resolutions.

Ensure professional and courteous communication with customers.

Support the sales team by following up on customer enquiries and leads when required.

Prepare basic customer support reports and daily updates.

Fresher to 4 years of experience in Customer Support, Customer Service, Retail, Sales Support, or a similar role.

Experience in Jewellery, Pearls, Fashion, Premium Retail, Luxury Retail, or Lifestyle Products will be an added advantage.

Freshers are welcome if they have good communication and customer-handling skills.

Must have basic computer knowledge.

Pay

₹18,000.00 - ₹28,000.00 per month

Application Question(s)

Fresher to 4 years of experience can apply : yes

Experience in Jewellery, Pearls, Fashion, Premium Retail, Luxury Retail, or Lifestyle Products will be an added advantage: yes

Salary 16k - 28k CTC interested can apply: yes

Must have basic computer knowledge: yes

Timings shifts 9Am-6Pm and 12Pm- 9:30Pm : yes

Experience

Customer support

1 year (Preferred)

Work Location

In person