CA
International customer support
Campus marg · Hyderabad
Pay₹2.5L–4.7La year, as listed
WhereHyderabadTelangana
TypeFull time
Posted2 Oct2 days ago, via SimplyHired
Kaam checked
Good spoken and written English expected
No vehicle or licence needed
Skills they list30 named
Customer records maintenanceComputer operationCustomer complaint handlingInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationCall loggingClient detail updatesComputer literacyWriting skillsClient enquiry handlingInbound voiceEnglishClient data maintenance in CRMVoice-based call centre experience12th PassAchieving service-level targetsBachelor's degreeClient servicesRespectful communicationProblem identificationCRM system proficiencyProductivity softwareClient communication skillsProfessional phone etiquetteAfter-call work proceduresWeb browsersClient liaisonClient interaction via phone callsCustomer data entry
About this job
- Position Title
- Customer Support Executive / International Voice Process Associate.
Call / WhatsApp - 93911 73518 ( HR)
( 1 year of international voice experience is required)
- Call Handling
- Answer inbound calls or make outbound calls to international customers professionally and clearly.
- Issue Resolution
- Listen actively to customer problems, diagnose issues, and provide accurate solutions.
- Documentation
- Update customer records, call logs, and details into the CRM (Customer Relationship Management) system accurately.
Performance Metrics: Meet or exceed targets related to Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
- Compliance
- Follow company security, privacy policies, and international quality guidelines.
- Communication
- Excellent spoken and written English skills with a clear, neutral accent.
- Interpersonal Skills
- Strong active listening, patience, and empathy when dealing with diverse or frustrated customers.
- Computer Literacy
- Basic knowledge of computers, MS Office, web browsers, and data entry.
- Flexibility
- Willingness to work in 24x7 environments, night shifts, or rotational shifts.
- Education
- High school diploma/10+2 or a graduate degree in any discipline (prior BPO or voice experience is often preferred).
Experience- 1 Yr of international voice experience is mandatory.
- Pay
- ₹250,000.00 - ₹470,000.00 per year
Benefits
Commuter assistance
Health insurance
Paid time off
Provident Fund
- Work Location
- In person
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