Team Leader

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Job Description – GPO & GCO

Global Payment Operations manages global wire transfers and ACH payments for internal and external bank clients, supports end-to-end payment execution for transactions initiated through various channels. Provides sanctions screening globally for multiple products, in accordance with policies established by the Enterprise Global Economic Sanctions Team.

GPO UAT responsible for various UAT testing engagements encompassing Payment’s platform for EMEA, APAC, US and Canada regions.

Sanctions Review team performs Sanctions Screening in FircoSoft system for all payments entities, settlements and trade transactions for Asia, EMEA & US at Enterprise level.

SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanction’s alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, and customers, Nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions.

Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products, processing of payments and processing of trade finance transactions.

Wholesale Lockbox involves Supplemental /Check Keying which is data entry of information from images of checks and associated documents. Process receives images of invoices, corresponding checks & other account receivables documents from wholesale client remitters. This data is extracted and scanned in 7 wholesale lockbox sites and the data made available to GBS is restricted to those accounts that have been coded "remote-eligible". GBS Associates access dedicated VICOR workstations to key this information according to Standard Operating Procedure OR client special instructions.

Collateral Booking function handles the stage of Life of Loan from booking to input of collateral securing that loan. The loan package is received from Financial Booking team, collateral is booked, and exception information is noted on the System of Record for informational, reporting and tracking purposes. Accurate input is critical to assessing risk levels of the loan portfolio.

Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan.

EMEA Loan Operations team provides operational and administrative support by booking & amending facilities, on Bilateral & syndicated loans agented by different banks/financial institutions. Loan IQ is the system of record for processing all transactions, depending upon the type of deal. Key transactions processed through Loan IQ platform include advances, principal/interest/fee payments, rollovers, rate sets & conversions.

Trade Operations team across all products including Letter of Credit, Collections, Open Account, Supply Chain Finance etc. He /She w