Jobs›Telesales Executive, Mumbai

Telesales Executive

Adya Services · Mumbai
Pay₹30,000–55,000a month, as listed
WhereMumbaiMaharashtra
TypeFull time
Posted5 OctYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list73 named
Promotional pitchingSales persuasionSales objection handlingCustomer records maintenanceConversion rate trackingCold callingInbound salesOutbound lead nurturingCollaboration with salesSales reportingCustomer relationship buildingInbound customer enquiry call handlingCustomer needs analysisCoordination with sales teamsPhone communicationCall loggingDirect marketingCustomer appointment bookingClient detail updatesSales performance reportingSales needs analysisClient enquiry handlingOpportunity qualificationInbound voiceKPI reportingOutbound telemarketingEnglishClient relationship developmentManagement information reporting for salesClient data maintenance in CRMClient needs assessmentLocal languageLead conversionKPI monitoringMeeting schedulingSales presentationsLead management systemsBusiness etiquetteReal estate salesDaily operations report preparationLead nurturingClient servicesPhone canvassingRespectful communicationProspectingTelesalesClient status updatesSales pipeline managementCRM system proficiencyProviding product informationClient communication skillsVisit schedulingProfessional phone etiquetteStatus reportingAfter-call work proceduresRequirements gatheringInternal communicationClient educationSales activity reportingCommunication skillsBusiness lead generationSales follow-upClient liaisonProduct presentation deliveryTeam coordinationStakeholder relationship buildingCustomer acquisitionOffice phone managementLead qualification callsSales appointment settingSales data trackingSales lead qualificationCustomer data entry
About this job

To engage potential customers through inbound and outbound calling, explain project details, qualify leads, and drive site visits, ensuring a strong funnel for the Sales team. This role is crucial in creating interest, building rapport, and improving customer conversion through effective telecommunication.

Key Responsibilities

Customer Calling & Lead Engagement

  • Make outbound calls to leads received from

o Digital Marketing

o Tele-calling campaigns

o Referral Programs

o Events & Exhibitions

  • Pitch project details effectively.
  • Attend incoming customer calls and provide accurate information.
  • Capture customer requirements and update CRM.
  • Identify customer interest, budget, location preference, and buying intent.
  • Qualify leads based on internal criteria.

Project Information & Customer Communication

  • Explain project highlights, amenities, pricing, USPs, and location benefits.
  • Address customer questions on: Layout, Documentation, Pricing, Location, and Approvals.

Driving Site Visits

  • Convert qualified leads to site visit appointments.
  • Coordinate with sales team & site team for confirmed visits.
  • Follow up with customers post-call and improve visit confirmations.

CRM & Data Management

  • Update customer details, call status, follow-up actions.
  • Maintain call logs and visit schedules.
  • Prepare daily calling & conversion reports.
  • Share visit confirmation status with TL & Sales MIS.

Customer Relationship Management

  • Build rapport and maintain positive communication.
  • Ensure customers receive timely updates & reminders.
  • Provide professional and courteous telephonic service.

Key Performance Indicators (KPIs)

  • Number of calls made per day
  • Qualified leads generated
  • Site visit confirmations
  • CRM accuracy & timeliness
  • Lead to visit conversion ratio
  • Customer satisfaction & feedback

Skills & Competencies Required

  • Strong communication & persuasion skills
  • Fluency in English & regional languages
  • Basic real estate project understanding
  • Ability to handle objections
  • Good follow-up discipline
  • CRM knowledge (preferred)
  • Customer-centric approach
  • Target-driven mindset
Pay
₹30,000.00 - ₹55,000.00 per month
Work Location
In person
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