PR
Quality Analyst – Travel PPC Calls
Priya Nikhil & Consultants LLP · Gurugram
Pay₹40,000–50,000a month, as listed
WhereGurugramHaryana
TypeFull time
Posted5 Oct2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list21 named
Field coachingSpanishPerformance coachingQuality control report writingData analysis reportingCoachingFeedback deliveryProcess improvementPerformance evaluation feedbackQuality control auditQuality reportsAudit reportingCompliance monitoringAnalysis skillsCall quality auditingQuality compliance managementQuality inspectionQuality auditsQuality control communicationCommunication skillsCompliance standards auditing
About this job
- Hiring
- Quality Analyst – Travel PPC Calls
- Location
- Udyog Vihar, Gurgaon
- Working Days
- 5 days/week
- Cab Facility
- Available
- Role
- Quality Analyst – Travel Process
- Experience
- 1–4 years in Quality/QA, preferably travel, BPO or PPC process
Key Responsibilities
Monitor and audit US & Spanish PPC travel calls.
Evaluate calls for quality, compliance, sales conversion and customer handling.
Share feedback and conduct quality coaching with agents.
Prepare QA reports and identify process improvement areas.
Ensure adherence to client and company quality standards.
Requirements
Experience in call quality analysis/monitoring.
Strong communication and analytical skills.
Spanish language proficiency preferred/required for Spanish-call auditing.
Travel/PPC process experience will be an advantage.
Interested candidates can share their CV at: talenthub2412@gmail.com
For more details Contact
HR Manager-9220612404
- Pay
- ₹40,000.00 - ₹50,000.00 per month
Benefits
Flexible schedule
Food provided
Paid sick time
Paid time off
- Work Location
- In person
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