Pre sales Associate

Key Responsibilities - Handle inbound and outbound calls with prospective customers and leads. - Understand customer requirements including budget, preferred location, property type and purchase timeline. - Explain project details, specifications, amenities, pricing and offers to prospective customers. - Qualify leads based on customer requirements and purchase intent. - Follow up consistently with prospective customers through calls, WhatsApp and other communication channels. - Schedule and coordinate site visits for qualified prospects with the Sales team. - Maintain accurate lead details, call records, follow-ups and lead status in the CRM. - Coordinate with the Sales and Marketing teams for effective lead management and conversion. - Ensure timely follow-up on assigned leads and minimize pending leads. - Track lead movement, site visits and follow-up status. - Prepare daily/weekly reports on calls, leads, follow-ups and site visits. Required Skills - Excellent verbal and written communication skills. - Strong customer-handling and interpersonal skills. - Good convincing and persuasion abilities. - Strong follow-up and lead-management skills. - Target-oriented and proactive approach. - Ability to handle a high volume of calls and leads. - Basic understanding of the real-estate industry.