Vendor Operations executive

Job Description – Vendor Operations (Healthcare) Position: Vendor Operations Executive / Associate Department: Operations Industry: Healthcare Location: Bangalore / Hybrid Role OverviewResponsible for managing healthcare vendors and ensuring smooth delivery of services to customers and corporate clients. Key ResponsibilitiesOnboard and coordinate with diagnostic centres, hospitals, pharmacies and other healthcare vendors. Maintain updated vendor database, pricing, services and contact details. Coordinate with vendors for patient appointments, health check-ups, diagnostics and other services. Ensure timely service delivery and resolve operational issues. Follow up with vendors for reports, invoices, bills and supporting documents. Verify vendor bills and coordinate with the internal finance team for payment processing. Track vendor performance, service quality and turnaround time (TAT). Handle escalations related to vendor services and close them within agreed timelines. Negotiate and maintain vendor rates wherever required. Ensure required documents, agreements and compliance records are maintained. Prepare basic daily/weekly vendor operation reports. Key SkillsGood communication and follow-up skills. Good knowledge of MS Excel / Google Sheets. Ability to coordinate with multiple vendors simultaneously. Problem-solving and escalation-handling skills. Basic understanding of healthcare/diagnostic operations. Good attention to detail. Experience 1–3 years of experience in healthcare operations, vendor management, diagnostics, hospitals, TPA, insurance or similar sectors. Key Performance Indicators (KPIs)Vendor response time Service completion within TAT Vendor issue resolution Vendor bill accuracy and timely submission Vendor performance and service quality Vendor cost/rate management