Customer Care Executive
Fernandez Hospital · Hyderabad
Pay₹15,000–22,000a month, as listed
WhereHyderabadTelangana
TypeFull time
Posted7 Oct7 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list18 named
Collaborate with healthcare professionalsInbound customer enquiry call handlingSalesPhone communicationClient enquiry handlingInbound voiceCall scripting adherenceLead conversionClient servicesB2B salesPatient orientationHandling patient queriesProfessional phone etiquetteClient educationClient liaisonMarketingTeam coordinationOffice phone management
About this job
Role & Responsibilities
To answer every call that lands on their extension effectively, driving towards conversion of clients.
To be able to coordinate with the OP team with an ease to accommodate the patients.
Should be able to understand the patient’s need and guide them to the right consultants.
Have complete knowledge of all unit doctors, with their specialty and experience, to explain to the callers.
To ensure that end-to-end solution is provided.
Adherence to the script / Quality of Calls and Procedures.
Patient Impacting Errors / Non-Patient Impacting Errors.
- Pay
- ₹15,000.00 - ₹22,000.00 per month
Benefits
Provident Fund
- Work Location
- In person
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