Customer Support Executive- Voice process

Sahil independent hire outsouring · Hyderabad

Pay₹16,200–17,500a month, as listed

WhereHyderabadTelangana

TypeFull time

Posted6 Oct16 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list37 named

Technical troubleshootingCustomer records maintenanceCustomer complaint handlingCustomer relationship buildingInbound customer enquiry call handlingCustomer needs analysisPhone communicationCustomer complaint documentationClient enquiry handlingInbound voiceEnglishClient relationship developmentBack office processingClient needs assessmentLocal languageHandling dissatisfied clientsMaster's degreeWorkload prioritisationCustomer request processingBachelor's degreeTask prioritisationClient servicesCustomer supportRecords creationTypingCRM system proficiencyOrder processingHindiClient communication skillsProfessional phone etiquetteEscalation handlingInternal communicationComplaint resolution call handlingCommunication skillsClient liaisonStakeholder relationship buildingOffice phone management

About this job

client- Axis Bank

Customer Support Executive Responsibilities - Respond promptly and professionally to customer inquiries for managing inbound calls,. - Provide accurate, valid, and complete information by using the right methods and tools. - Resolve customer complaints and issues efficiently and effectively. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Keep records of customer interactions, transactions, comments, and complaints. - Follow communication procedures, guidelines, and policies. - Process orders, forms, applications, and requests. - Escalate unresolved issues to appropriate internal teams when necessary. - Provide feedback on the efficiency of the customer service process. Requirements - Proven customer support experience or experience as a Client Service Representative. - Strong phone contact handling skills and active listening. - Familiarity with CRM systems and practices. - Customer orientation and ability to adapt and respond to different types of characters. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage time effectively. - Problem-solving skills and a proactive approach. - High level of patience and empathy. - Ability to work both independently and as part of a team. Qualifications a college degree is a plus. - Proficiency . - Fluency in English; additional language hindi proficiency is a - Strong typing speed and accuracy. - Basic technical troubleshooting skills.

Education- graduation mandatory with provisional documents.( pursuing higher Education and B.pharmancy students are not eligible)

skills-

Excellent verbal communication in English and Hindi.

Regional language proficiency preferred.

Salary- 16,200 CTC /15,700 Take Home.

23k CTC /upto 17,500 Take home.

Working days- 6 days a week, 1 rotational week off.

Benefit- Transportation- Two way cab transportation or 2,000 Transport Allowance ( per day 80rs)

Work Location: In person

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