CRM Executive

About the Role

We are looking for a polished, mature and customer-focused CRM (Customer Relationship Management) Executive to manage relationships with high-value clients throughout the customer journey.

The ideal candidate will have experience in a high-end customer-facing environment, with strong communication, relationship-building, follow-up and coordination skills. The role requires someone who can confidently manage discerning clients while delivering a personalised, discreet and elevated experience.

Experience

1.5 – 3 Years

Location

Banjara Hills, Hyderabad

Employment Type

Full-Time, Onsite

Working Days

Monday–Saturday | 10:00 AM–6:30 PM

Sunday

Fixed Off

About Us

Ceramic Pro Lifestyle is a premium automotive and lifestyle destination offering vehicle protection, detailing, customisation and curated home and lifestyle services.

Our focus is on exceptional products, personalised service and attention to detail for clients who value quality and exclusivity.

Ceramic Pro India

https://ceramicpro.co.in/

Ceramic Pro Lifestyle

https://ceramicpro.co.in/lifestyle-industry/

Key Responsibilities

• Build and maintain strong, long-term relationships with key clients.
• Manage interactions across the enquiry, consultation, purchase and post-sales journey.
• Understand client requirements and ensure prompt, personalised follow-up.
• Maintain accurate CRM records, preferences, interaction history and follow-up schedules.
• Coordinate appointments, consultations, quotations, showroom visits and other requirements.
• Work closely with Sales, Operations, Finance and Installation teams to ensure seamless delivery.
• Track client commitments and proactively ensure timely execution.
• Handle queries, concerns and escalations with maturity, discretion and ownership.
• Identify opportunities for repeat business, referrals, cross-selling and upselling.
• Maintain regular engagement with key clients and capture feedback to improve the overall experience.
• Prepare reports on leads, follow-ups, quotations, conversions and client activity.

What We’re Looking For

• 1.5 – 3 years of relevant experience in premium customer-facing roles, mandatorily in luxury interiors, home, lifestyle.
• Proven experience directly handling high-value, discerning or BVIP clients.
• Excellent verbal and written English with a polished, professional communication style, alongside Telugu and Hindi.
• Strong relationship management, follow-up and stakeholder coordination skills.
• Excellent attention to detail, organisation and CRM discipline.
• Ability to manage demanding clients with confidence, discretion and emotional maturity.
• Bachelor's degree in Business, Marketing, Commerce, Hospitality, Communications or a related field.

IMPORTANT NOTE

• This position requires hands-on experience managing high-value clients in a premium customer-facing environment.
• HNI exposure through conventional banking, financial services or generic relationship-management roles alone will NOT be considered equivalent.
• The role is not intended for predominantly B2B, telesales, call-centre or managerial profiles. We are looking for someone who remains actively involved in client relationships and day-to-day follow-through.

Pay

₹30,000.00 - ₹45,000.00 per month

Benefits

Cell phone reimbursement

Paid sick time

Application Question(s)

We are looking for immediate joiners only. If selected, how soon can you join us?

Please note that the work location is BANJARA HILLS, HYDERABAD. Will you be comfortable with that?

Will you be comfortable working 6 days a week (Monday to Saturday), 10:30 AM to 6:30 PM?

How many years of experience do you have into Customer Relationship Management? (At least 1.5 year of relevant experience into Customer Relationship Management in luxury / premium home and lifestyle segment is MANDATORY)

Work Location

In person