CRM Executive

Job description

We are looking for an experienced and customer-focused Customer Relationship Management (CRM) to manage and enhance our client relationships throughout the real estate transaction process. The CRM will act as a key liaison between customers and internal teams, ensuring high levels of customer satisfaction, resolving issues promptly, and supporting sales conversions and after-sales service.

Key Responsibilities

• Serve as the main point of contact for clients from booking to possession and post-possession.
• Build and maintain long-term relationships with customers to ensure repeat business and referrals.
• Ensure timely updates to customers regarding payment schedules, documentation, project progress, and handover timelines.
• Address and resolve customer concerns, complaints, and queries in a professional and timely manner.
• Coordinate with internal departments (sales, accounts, legal, and projects) to provide accurate information and seamless service to customers.
• Maintain detailed records of interactions, transactions, and follow-ups through CRM software.
• Support documentation, agreement execution, registration, and possession handover processes.
• Organize and manage customer site visits, walkthroughs, and handover events.
• Collect customer feedback and analyze it to recommend service improvements.
• Assist in collection follow-ups and ensure timely payments as per the agreed schedule.
• Manage customer loyalty programs and build strategies to improve satisfaction and engagement.

Key Skills \& Competencies

• Customer-Centric Attitude: Strong commitment to providing outstanding customer service.
• Excellent Communication: Proficient in verbal and written communication in English, and preferably regional language.
• Interpersonal Skills: Able to build rapport and handle clients from varied backgrounds.
• Problem Solving: Ability to resolve client issues quickly, creatively, and professionally.
• Organizational Skills: Efficient in handling multiple clients and tracking follow-ups and documentation.
• CRM Software Knowledge: Familiarity with CRM tools like Salesforce, or equivalent.
• Negotiation \& Persuasion: Capable of influencing client decisions in favour of company policies.
• Time Management: Ability to prioritize tasks, meet deadlines, and stay organized.
• Documentation Knowledge: Understanding of real estate documentation and compliance process.

Qualifications \& Experience

• Bachelor’s degree - Business Administration, Marketing, or related field.
• 4-6 years of experience in customer service or client relationship roles, preferably in the Banking sector, financial Institutions.
• Strong understanding of sales processes and customer lifecycle.
• It is not necessary the experience should be from real estate. Their experience from Insurance Company or banking is preferred.
• Pay per Annum would be around 5 to 6 lakhs for suitable candidates and in addition performance incentives as per the scheme.

Preferred Qualities

• Pleasant personality with a positive attitude.
• Proactive and self-motivated with a sense of responsibility.
• Excellent communication skills in English, Telugu and Hindi languages.

Pay

₹35,000.00 - ₹45,000.00 per month

Benefits

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person